We have had some reports of issues with certain tickets not getting a response or an ongoing case not getting any replies. We have remedied the issue and everything should be OK again now. If you are currently awaiting a reply to a ticket you have sent in recently please resend your ticket though the contact form. We apologise for the inconvenience.
We also took the opportunity to tweak the form a little, removing the field asking for your organisation number for EHF invoicing in case the ticket is billable, we will confirm this with you before starting either way. We also added a field for you to specify what company/companies the issue occurred in if you are reporting an issue. Please let us know if you have any feedback.
We hope you have a wonderful day!